Privacy Policy

1. Introduction

This Privacy Policy describes how eSIMFly ("we", "us", or "our") collects, uses, and protects personal information when you access our website, create an account, or purchase and use our eSIM services.

eSIMFly provides digital connectivity solutions designed primarily for travelers. Because our users rely on stable and secure internet access while abroad, we treat data protection as an essential part of delivering our services—not as a formality.

By using our website or services, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.

2. Information We Collect

We collect information to operate our platform, deliver eSIM services, and provide customer support. The type of data collected depends on how you interact with the Service.

2.1 Information You Provide Directly

When you create an account, place an order, or contact us, you may provide information such as:

• Your name and email address
• Account login credentials
• Billing details and transaction-related information
• Information needed to verify eSIM compatibility with your device
• Messages and details shared with our customer support team

Payment information is processed securely by third-party payment providers. We do not store full payment card numbers.

2.2 Information Collected Automatically

When you browse or use the Service, certain information is collected automatically for operational, security, and analytical purposes, including:

• IP address and approximate geographic location (country or region)
• Browser type, device model, operating system, and language settings
• Pages visited, actions taken, and interaction timestamps
• Referral source and basic performance metrics

This data helps us maintain website stability, prevent abuse, and improve user experience.

2.3 eSIM and Service-Related Data

To deliver and support eSIM functionality, we may process limited technical and service-related information, including:

• eSIM activation status and confirmation
• Data usage and remaining balance
• Basic connectivity or network status information required for diagnostics

This information allows us to verify successful activation, assist with troubleshooting, and provide effective customer support—particularly when users experience connectivity issues while traveling.

We do not monitor the content of your communications, track browsing activity outside our Service, or access personal content transmitted over mobile networks.

3. How We Use Information

We use collected information for clear and specific purposes, including to:

• Deliver purchased eSIM products and related services
• Create, manage, and secure user accounts
• Process payments and send transactional communications
• Provide customer support and resolve technical issues
• Send service-related notices, updates, and confirmations
• Analyze usage patterns to improve performance and reliability
• Detect, prevent, and investigate fraud, abuse, or unauthorized activity
• Comply with applicable legal and regulatory requirements

We aim to collect only the information necessary to operate and improve our services and do not use personal data for unrelated purposes.

4. Legal Basis for Processing

Where required by applicable data protection laws, we process personal information based on one or more of the following legal grounds:

• Performance of a contract (e.g., providing purchased eSIM services)
• Legitimate business interests (e.g., service improvement, fraud prevention)
• Compliance with legal obligations
• User consent, where applicable

5. Sharing of Information

We do not sell personal information. Data is shared only as necessary and in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party partners who assist us in operating the Service, such as:

• Payment processing providers
• eSIM network and infrastructure partners
• Cloud hosting and technical service providers
• Analytics and customer support platforms

These providers are authorized to process information only as needed to perform services on our behalf and are subject to confidentiality and data protection obligations.

5.2 Legal and Safety Requirements

We may disclose information if required to do so by law, regulation, court order, or lawful government request, or when disclosure is necessary to protect the rights, safety, and security of eSIMFly, our users, or others.

5.3 Business Transfers

If eSIMFly is involved in a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction, subject to appropriate safeguards.

6. Data Security

We implement reasonable technical and organizational measures designed to protect personal information, including:

• Encrypted data transmission
• Restricted access to sensitive systems
• Authentication and access controls
• Monitoring and periodic security reviews

Despite these measures, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, including:

• Maintaining your account and providing services
• Complying with legal, tax, and accounting obligations
• Resolving disputes and enforcing agreements

When data is no longer required, it is securely deleted or anonymized.

8. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your information
• Object to or restrict certain processing activities
• Request a copy of your data in a portable format
• Withdraw consent where processing is based on consent

Requests can be submitted by contacting support@esimfly.me. We may need to verify your identity before responding.

9. Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, analyze usage, and improve overall functionality.

More information about how cookies are used and how to manage them is available in our Cookie Policy.

10. International Data Transfers

Your information may be processed in countries other than your country of residence. Where international transfers occur, we take appropriate steps to ensure personal data remains protected in accordance with applicable data protection laws.

11. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, we will take steps to remove it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices. Updates will be posted on this page with a revised "Last updated" date.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, you may contact us at:

• Email: support@esimfly.me
• Address: eSIMFly, EK DIGITAL S.L. 191 Calle Clot, Barcelona, 08027, Spain